Intro

Get onboard

Welcome to Oddapy Get Started Using Oddapy Navigation Bar Filter Bar Welcome to Oddapy

Get familiar

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Using Oddapy

Must know

Managing Assets Managing Slots Objects

Modules

Goals Notes Shopping List Bookmarks Albums Documents

Concepts

Objects

Contacts Groups Folders Tags Shopping Items

Must understand

Asset Status Ownership of Assets Sharing & Collaboration Storage and Downloads Connection Handle

Admin

Personal Details Settings Reset All Settings Delete My Account Help and Support

Help and Support

Oddapy provides built-in support to assist you whenever you need help. You can easily create, track, and update your support tickets directly within the App. A service ticket is a tracking code of the service request.

Know the Support Center

Open the Support Center using the following path:

[uiicon_menu] [uiicon_support] {Support}

Tapping on [uiicon_support] {Support} will open the Support Center

Support Center

Commands

Support Center Commands

[uiicon_plus] Create new ticket.
⋮ Opens the ticke's context menu.

Ticket Context Menu Commands

[uiicon_edit] Edit the ticket.
🗸 Mark the ticket as closed.
[uiicon_delete] Delete the ticket.

How to Raise a Support Ticket

Tap [uiicon_plus] to open the New Ticket Form:

New Ticket Form

Inputs

  • Subject is a mandatory field.
  • Details is mandatory. field.

Once the input is completed, tap 🗸 to create a new Ticket

Managing Your Tickets

  • Tap on a ticket in the list to view its complete history in the Ticket Log.
  • Ticket log entries are shown chronologically, sorted by posting date and time.
  • To add new information or reply to Oddapy Support, open the ticket and tap the "+" button.
  • Add the details and tap on ✔ button to save.

Understanding Ticket Status

Tickets have statuses to track their progress:

  • Not Started: Assigned automatically when a ticket is first created.
  • In Progress: Automatically updated when you or Oddapy support posts an update.

Important Notes

  • Once a ticket moves from Not Started to In Progress status, the original subject and details become locked. You can no longer edit or delete the ticket.
  • At this stage, you can only post updates or close the ticket when resolved.

Oddapy ensures a straightforward and efficient support experience directly within the app, so you can quickly get back to being productive.

Closing a Ticket

Closing a ticket means resolving a support request. When closed, the ticket can no longer be updated. To close a ticket, select Close from the context menu on the right edge of the ticket in the ticket list.